Elaine's Trains

At Elaine's Trains we specialise in pre-owned model railway items particularly Tri-ang and Hornby Margate with a splash of continental HO
elaine@elaines-trains.co.uk
Phone 01673 857 423 (Landline)
Office hours 9am - 6pm Monday-Friday
Postal and Exhibition Sales only, no retail premises.

Old Logo
Tri-ang TT event launches Monday February 7th
Next Exhibition Doncaster 12th/13th February

How to order

Please contact me by email at elaine@elaines-trains.co.uk or by telephone on 01673 857423 (landline, text messages cannot be received), Mon-Fri 9am to 6pm, closed some Friday afternoons due to exhibition commitments, if I don't answer the phone pop your enquiry in an email if possible. Providing my Order Numbers helps with processing.

All correspondence should be addressed to:

Ms Elaine Harvey,
Trading as Elaine's Trains,
Fairfield Enterprise Centre,
Lincoln Way,
Fairfield Industrial Estate,
Louth,
Lincolnshire,
LN11 0LS

Please note that this is just for correspondence and I do not have retail premises; collection may be possible at this location but only by prior arrangement with at least a week's notice and an order value over £100.

Payment

Easiest and quickest is Debit or Credit Card payments over the telephone only, be internet safe and NEVER put your card details in an email, I will not accept them, email is not a secure system for these details. We are fully PCI-DSS (Payment Card Industry Data Security Standard) certified.

Bank transfer to my UK bank account is another option, my non-UK customers have found TransferWise wise.com to work very well.

Payment via PayPal, for UK customers only: if you wish to pay with a debit or credit card I will send you an invoice through the Paypal system to your email address, it is a secure system for handling card payments, you don't need to have an account you can pay as a guest.

Cheques are not accepted due to clearing times and bank charges.

VAT

I am now VAT registered - my VAT number is GB393401403. If you require a VAT invoice please ask at time of order.

Shipping - charged at cost

I only charge the postage cost, no additional charge for packing materials. I always use a new box, pack well wrapping in tissue and bubble wrap as necessary, using appropriate filler (air pockets or packing paper) to minimise movement to protect your items from damage.

UK

UK shipping for parcels under 2kg in weight and within the Royal Mail 2nd class small parcel size (444mm x 344mm x 148mm outside dimensions) are £4.20. Over this size or weight I will quote. Low value orders under £20 and within this size can be shipped for £3.20 when paid for by card or bank transfer.

Long track orders are shipped in a very stout box (designed for golf clubs!) via Hermes and cost £5 for up to 2kg in a box measuring 110cm by 10cm by 10cm

EU

Unfortunately due to issues with parcels being returned by customs in the customers' country, I have suspended shipping to the EU.

Australia, New Zealand, Canada, the USA and elsewhere

Happy to ship worldwide outside the EU, as I am now VAT registered I do VAT free for export. UK VAT is 20% so the price you pay can be calculated by multiplying the item price by 5 and dividing by 6, so for a £50 item the price you pay will be £41.67. Postage via Royal Mail (always a tracked service) is VAT free. However, to account for the extra paperwork involved we regret to apply a minimum total order value excluding postage of £20; orders below £20 in total value will not have the VAT deducted.

Royal Mail parcels need to be below 2kg in weight and 90cm in total parcel dimensions (length + width + height) to be reasonably priced; parcels over this size can be very expensive, ask for a quote.

The parcel will have a customs declaration of the full value as per customs regulations, the tariff code is 95030030. I am not liable for paying customs duty or import taxes on your behalf - and you may be charged a handling fee. I have no control over this.

Apologies, I am not accepting PayPal payments from outside the UK as the fees are too high.

General Information

Please note the prices listed are the prices charged, I consider my prices competitive, all locos are checked tested and serviced before listing, I always aim to source good quality goods, I try to give an honest description of the goods available, if you are unsure about an item or need further information please ask, I am always happy to help.

Always happy to discuss compatibility of items - for example Tri-ang locos may not be compatible with new Hornby controllers or track even though the couplings are the same as the current controller design doesn't provide enough power for the older models and the wheels on some Tri-ang do not run through the new Hornby points without jumping.

Please contact us before returning an item or if there is a problem so that I can sort it out - if you have to return an item to us I will only pay for second class signed-for postage.