How to order
Please contact me by email at firstname.lastname@example.org or by telephone on 01673 857423, Mon-Fri 9am to 6pm, closed some Friday afternoons due to exhibition commitments, if I don't answer the phone pop your enquiry in an email if possible.
All correspondence should be addressed to:
Ms Elaine Harvey,
Trading as Elaine's Trains,
Fairfield Enterprise Centre,
Fairfield Industrial Estate,
Please note that this is just for correspondence and we do not have retail premises; collection may be possible at this location but only by prior arrangement.
Debit or Credit Card payments over the telephone only, be internet safe and NEVER put your card details in an email, I will not accept them, email is not a secure system for these details.
Cheque (UK banks only) for orders over £25 only due to the cost of banking them (payable to Elaine Harvey or Elaine's Trains) with written order by post or email.
Payment via PayPal, if you wish to pay with a debit or credit card I will send you an invoice through the Paypal system to your email address, it is a secure system for handling card payments, you don't need to have an account you can pay as a guest.
For UK and EU customers I am also able to offer bank transfer payment.
Items are usually posted at the cheapest rate Royal Mail 2nd Class, if you would prefer another service please let me know when you place your order. I have registered with My Hermes which gives a 3-5 working day service from collection but can in some cases works out cheaper on the larger parcels.
Please note I always do postage at cost.
Please note the prices listed are the prices charged, I consider my prices competitive, all locos are checked tested and serviced before listing, I always aim to source good quality goods, I try to give an honest description of the goods available, if you are unsure about an item or need further information please ask, I am always happy to help.