How to order
Please contact me by email at firstname.lastname@example.org or by telephone on 01673 857423 (landline, text messages cannot be received), Mon-Fri 9am to 6pm, closed some Friday afternoons due to exhibition commitments, if I don't answer the phone pop your enquiry in an email if possible.
All correspondence should be addressed to:
Ms Elaine Harvey,
Trading as Elaine's Trains,
Fairfield Enterprise Centre,
Fairfield Industrial Estate,
Please note that this is just for correspondence and we do not have retail premises; collection may be possible at this location but only by prior arrangement with at least a week's notice and an order value over £100.
Debit or Credit Card payments over the telephone only, be internet safe and NEVER put your card details in an email, I will not accept them, email is not a secure system for these details.
Cheques are not accepted due to clearing times and bank charges.
Payment via PayPal, if you wish to pay with a debit or credit card I will send you an invoice through the Paypal system to your email address, it is a secure system for handling card payments, you don't need to have an account you can pay as a guest.
For UK customers I am also able to offer bank transfer payment.
Happy to ship worldwide (postage at cost) however due to recent experience with shipping items to the EU, shipping to the EU is temporarily suspended as I am not UK VAT registered, and have no need to be, and parcels are being returned becuase I am unable to supply a VAT number. Apologies. Happy to ship to Australia, New Zealand, Canada and the USA, and many other countries, please contact me for a price.
UK Items are usually posted at the cheapest rate Royal Mail 2nd Class Signed For, if you would prefer another service please let me know when you place your order. I have registered with My Hermes which gives a 3-5 working day service from collection but can in some cases works out cheaper on the larger parcels.
Worldwide (except EU) postage at cost - please ask for a quote. I am not liable for paying customs duty or import taxes on your behalf - and you may be charged a handling fee. I have no control over this.
Please note I always do postage at cost.
Please note the prices listed are the prices charged, I consider my prices competitive, all locos are checked tested and serviced before listing, I always aim to source good quality goods, I try to give an honest description of the goods available, if you are unsure about an item or need further information please ask, I am always happy to help.